Samsung leads a tightly grouped pack in printer satisfaction - ingramguat1950

For all the peach of the paperless federal agency, people quieten photographic print a band of documents. And for altogether the emblematic grousing about printers, users seem generally satisfied with the devices: In this twelvemonth's PCWorld reader survey of tech satisfaction, reliability, and service, 66.2 percent of respondents said so. However, we adage evidence that overall pressman satisfaction is declining: In our 2009 survey, 70.4 percent of printer owners said they were completely satisfied.

Looking at the largest printer makers, the total results were tightly bunched, but the most slaked users were among Samsung's customer ranks. The company grabbed the top spot in text quality, operational noise, and purpose. Respondents also favored Samsung for its printers' allay of utilize.

Brother, Canon, HP for Business, and Ricoh were dislocated by just a a couple of hundredths of a point in their overall average satisfaction scores.

Canyon's printers were among the most favored for photo and graphics print quality. In a surprisal coating, Ricoh attained the highest marks for printing process upper and network connectivity.

Overall satisfaction ratings were highest in text edition printing quality. At the tooshie of the spectrum was printer operative noise: No printer manufacturer scored as much atomic number 3 8 on this metric.

Dependableness figures varied considerably. The drawing card of the pack, Brother, was trailed close by Canon and Samsung, with fewer than 10 percent of users reportage considerable problems with each of those brands. Unfortunately, numerous brands screw-topped the 20 percent sign in user reports of significant problems within the first three eld of possession: Lexmark, Dell, Kodak, Ricoh, and Xerox all lost points for their high failure rates.

Samsung printers stand out; others close bottom

Brand	School tex quality	Pic/graphics quality	Impression speed	Network connectivity	Operational noise	Design
Samsung	9.0	8.1	8.7	8.4	7.9	8.4
Brother	8.9	8.0	8.5	8.4	7.8	8.3
HP for Business	8.9	8.3	8.4	8.4	7.6	8.2
Ricoh	8.7	8.2	8.9	8.7	7.5	7.7
Canon	8.8	8.5	8.1	8.3	7.8	8.3
Epson	8.7	8.4	8.2	8.4	7.7	8.2
Run off	8.9	8.5	8.5	8.3	7.3	7.9
Kodak	8.7	8.5	8.1	8.1	7.4	8.1
HP for Home	8.6	8.2	8.0	7.9	7.4	8.1
Lexmark	8.6	8.0	7.9	8.0	7.5	8.0
Dell	8.6	8.1	8.0	7.7	7.7	7.9

Graph notes: Each number is the average response on a 1-to-10 scale where 1 is "passing dissatisfied" and 10 is "exceedingly satisfied." Brand ranking is based on the average scores crossways all measures. H.P. for Home includes the DeskJet and PhotoSmart lines; HP for Business includes the Officejet and LaserJet lines.

Brother, Samsung printers most reliable; Dell least

Brand	Any significant problem	Satisfaction with dependableness
Brother	7%	8.9
Samsung	9%	8.9
Canyon	8%	8.8
Epson	11%	8.7
HP for Business	16%	8.6
↑ Higher up average ↑
↓ Downstairs average ↓
Kodak	24%	8.4
HP for Home	14%	8.4
Ricoh	24%	8.3
Xerox	28%	8.2
Lexmark	21%	8.2
Dell	23%	8.0

Chart notes: A "epochal problem" is one that stops surgery seriously impairs the mathematical process of the printer during the first three years of ownership. Based on gratification scores on a 1-to-10 musical scale where 1 is "extremely discontent" and 10 is "exceedingly satisfied." The average satisfaction score is 8.5.